Beauty should not only be seen, but also felt.
FAQ
We all have questions — so ask away.
Here are answers to the most common ones from those discovering us for the first time.
We are proudly based in the Netherlands, where we ship all online orders.
Our original boutique is located at:
Hotel Atzavara, Carrer del Pla de la Torre 16,
08398 Santa Susanna, Barcelona, Spain
While we bring Curación Holística online, you are warmly invited to visit us in person at our Spanish location.
Yes — we offer free international shipping on all orders.
Orders are typically shipped within 2 business days, and always within one week.
Delivery time depends on your location and local courier availability:
• Netherlands & EU: 3–7 business days
• International: 7–14 business days
You'll receive a tracking link once your order is dispatched.
We understand — jewelry is personal. That’s why we’ve created a returns policy that balances flexibility with care.
Returns:
You may return your piece within 45 days of delivery if it is:
• In original, unworn condition
• Returned in original packaging
• Not marked as final sale
Exchanges:
We do not offer direct exchanges. You're welcome to return your item and place a new order at your convenience.
Damaged or faulty items:
If your piece arrives damaged, please email us at curacion.holistica.nl@gmail.com within 5 days of delivery and include clear photos. We will offer a replacement, repair, or suitable resolution.
Refunds:
Refunds are offered only in cases of confirmed damage or loss in transit. In all other cases, we offer store credit or return options aligned with our luxury care standards.
We use only sterling silver and gold-plated sterling silver in our collections.
Our jewelry is nickel-free and designed to be safe for most skin types.
To preserve your piece’s beauty:
• Store in its original box or a soft pouch
• Avoid water, perfumes, and lotions
• Remove before sleeping, showering, or workouts
• Gently polish with a soft cloth if needed
Each order includes a care guide with tailored tips.
Yes — all our gemstones are natural, authentic, and ethically sourced.
Every gem has its own unique color, structure, and energy. Variations in tone, veining, or transparency are completely natural — no two are ever alike.
Lighting, editing, and screen settings may also affect how a stone appears online. If you’d like more details before purchasing, simply reach out — we’re happy to help.
We do not offer routine repairs.
However, if something happens to your piece within one month of purchase, contact us with photos and details at curacion.holistica.nl@gmail.com.
We’ll assess the situation and provide a fair resolution — whether that’s a repair, replacement, or store credit.
Many of our clients wear their jewelry for years — with care, your piece is made to last.
We currently do not offer custom designs.
However, we offer personalized packaging and gift messaging options to make every order unique.
Yes — all jewelry arrives in our signature luxury packaging.
You can also include a personal gift message at checkout. Perfect for birthdays, weddings, or heartfelt moments.
No — we currently do not offer gift cards.
All necklaces include a standard 45 cm chain, unless stated otherwise.
For special requests, feel free to contact us before placing your order.
Our designs begin in Spain and are handcrafted in partnership with skilled artisans.
Our brand was born at our boutique in Santa Susanna, near Barcelona, and now ships worldwide from our base in the Netherlands.
Email: curacion.holistica.nl@gmail.com
Instagram: @curacionholistica.nl
WhatsApp: Coming soon
Or visit our Contact Page — we’d love to hear from you.